DAY 1 – Workshop (optional) + 2 days of Conference
Why should you attend this Event?
Strengthen your customers engagement
Today, as products and services become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the differentiating factor between success and failure. Providing smart customer service—and all of the activities that it entails— has emerged as a cogwheel in value-creation for both customers and the companies they support. Customer journey consist of a progression of touch points that together add up to the experience customers get when they interact with companies. Companies that create exceptional customer experiences can set themselves apart from their competitors. Seeing the world as their customers aids leading companies better organize and mobilize their employees around customer needs. Armed with advanced analytics, customer-experience leaders gain rapid insights to build customer loyalty, make employees happier and companies to achieve sustainable revenue gains.
Corporate Parity’s 2nd Annual Global Customer Experience Innovation Summit will put you at the industry forefront through an immersive experience providing transformational insight and know how into creating competitive advantage. From proven best of industry, we bring together the unrivaled list of major brand leaders, educational deep dives and analyst to untangle the nuances of putting customers first and managing their journey to triumph sustainable growth. Embrace the exclusive cross-industry CX knowledgesharing 2-day event, a comprehensive blend of practical real world case studies, inspiring international key note presentations, networking, panel discussions and breakout sessions, with a stout focus on; IoT, CX-Analytics, Artificial Intelligence, Block chain & newfangled technologies, Digital transformation, Virtual Reality and Augmented Reality Applications to name a few.
We look forward to welcoming you in Amsterdam!
The State and Future of Digital Customer Experience
Good to Great CX: Customer Experience Strategy to Execution
Artificial Intelligence, Chatbots – Predictive CX (Measuring customer Experience without customer feedback)
Virtual Reality and Augmented Reality Applications for Immersive Customer Experiences
The Culture of Digital CX Transformation
Connecting Clicks and Bricks: How to Elevate Your Customers’ Experience
The conference really hit the spot and delivered what was written on the agenda. Good presentations, good networking opportunities and nice people to listen toRCI Financial Services Limited
Satisfied to understand the challenges and the inspirational initiatives from other industries. Still, the operational aspects might be deepened. We are already convinced about how important it is, we seek for the \”how to\” nowVetoquinol
It was interesting to hear about the development in customer experience from big global companies, their experience and to see what are the common conclusions and directionNV Nuon energy
Well organized. Balanced agenda. Impressive speakersEY
Great to get overall concepts but some practical advise and direction – books, organisations that can help you acquire the skill and knowledge to doLifeplus Europe
Good speakers, great venue and networking drinks was a successM-wise BV
As a first timer, this event was a combination of useful takeaways and overwhelming informationDLA PIPER
VIDEO from other past event
Of the summit
Reservation Discount Code is available. We will provide to you after your registration