Today, as products and services become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the differentiating factor between success and failure. Providing smart customer service—and all of the activities that it entails— has emerged as a cogwheel in value-creation for both customers and the companies they support. Customer journey consist of a progression of touch points that together add up to the experience customers get when they interact with companies. Companies that create exceptional customer experiences can set themselves apart from their competitors. Seeing the world as their customers aids leading companies better organize and mobilize their employees around customer needs. Armed with advanced analytics, customer-experience leaders gain rapid insights to build customer loyalty, make employees happier and companies to achieve sustainable revenue gains.
We look forward to welcoming you in Amsterdam!
- THE STATE AND FUTURE OF DIGITSL CUSTOMER EXPERIENCE
- VIRTUAL REALITY AND AUGMENTED REALITY APPLICATIONS FOR INMRSIVE CUSTOMER EXPERIENCE
- GOOD TO GREAT CX: CUTOMER EXPERIEMCE ESTRATGY TO EXECUTION
- THE CULTURE OF DIGITAL CX TRANSFORMATION
- ARTIFICAL INTELLIGENCE, CHATROBOTS – PREDICTIVE CX (MEASURING CUTOMER EXPERIENCCE WITHOUT CUSTOMER FEEDBACK)
- CONNECTING CLICKS AND BRICKS: HOW TO ELEVATE YOUR CUSTOMER’S EXPERIENCE